Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes your name, email address, company information, and network configuration data necessary for our AI-driven diagnostics.

We also automatically collect certain information about your use of our platform, including device information, log data, and usage analytics to improve our AI algorithms and service quality.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our network management services, including AI-powered diagnostics and step-by-step troubleshooting workflows. Your network telemetry data helps our algorithms identify patterns and provide more accurate recommendations.

We may also use your information to communicate with you about service updates, security alerts, and support matters related to your SignalStep account.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with trusted service providers who assist us in operating our platform, conducting our business, or serving our users.

We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

Network telemetry data is processed using industry-standard security protocols and is stored in secure, geographically distributed data centers with redundant backup systems.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Network diagnostic data may be retained for extended periods to improve our AI algorithms and maintain historical performance baselines.

You may request deletion of your personal information at any time, subject to certain legal and operational requirements.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

For users in the European Economic Area, we rely on adequacy decisions, standard contractual clauses, or other approved transfer mechanisms when transferring data outside the EEA.

Your Rights and Choices

You have certain rights regarding your personal information, including the right to access, update, or delete your information. You may also have the right to restrict or object to certain processing activities and the right to data portability.

You can manage your communication preferences and opt out of certain marketing communications through your account settings or by contacting us directly.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences or our cookie management tools.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Services

Our platform may integrate with third-party services, including router manufacturers' APIs and cloud service providers. These integrations are governed by the privacy policies of the respective third parties, and we encourage you to review their policies.

We are not responsible for the privacy practices of third-party websites or services linked from our platform.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Phone: +44 7395 062 840
Address: 28 Candahar Road, London SW11 2QB, UK