Cookie Policy

What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, analyzing how you use our platform, and improving our AI-driven network management services.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period) to enhance your experience with SignalStep.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for our platform to function properly. They enable core functionality such as user authentication, security features, and basic navigation. These cookies cannot be disabled without affecting the functionality of our services.

Performance Cookies: We use these cookies to collect information about how visitors use our website, including which pages are visited most often and if users encounter error messages. This helps us improve our platform's performance and user experience.

Analytics and Functionality Cookies

Analytics Cookies: These cookies help us understand how our AI-driven platform is being used, which features are most valuable to IT teams and MSPs, and how we can improve our network diagnostic capabilities. All data collected is aggregated and anonymous.

Functionality Cookies: These cookies remember your preferences and settings, such as dashboard configurations, notification preferences, and language settings, to provide a more personalized experience.

Third-Party Cookies

We may use third-party services that set their own cookies to provide functionality such as analytics, customer support, or integration with network device APIs. These third parties have their own privacy policies and cookie practices.

We carefully select third-party partners and ensure they meet our standards for data protection and user privacy. You can learn more about these services in our Privacy Policy.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect your ability to use certain features of our platform.

You can also use our cookie preference center, accessible through the cookie banner on our website, to customize which types of cookies you allow. Your preferences will be remembered for future visits.

Browser-Specific Cookie Management

Chrome: Go to Settings > Privacy and security > Cookies and other site data to manage your cookie preferences and view stored cookies.

Firefox: Access Options > Privacy & Security > Cookies and Site Data to control cookie settings and clear stored data.

Safari: Navigate to Preferences > Privacy to manage cookie and tracking preferences.

Edge: Go to Settings > Cookies and site permissions to control cookie behavior and manage stored data.

Impact of Disabling Cookies

While you can disable cookies, doing so may limit your ability to use certain features of our AI-driven network platform. Essential cookies are required for basic functionality, including user authentication and security features.

Disabling analytics cookies will not affect your ability to use our services but may limit our ability to improve the platform based on usage patterns and user feedback.

Cookie Retention Periods

Different cookies have different retention periods based on their purpose. Session cookies are deleted when you close your browser, while persistent cookies may remain for periods ranging from 30 days to 2 years.

We regularly review and update our cookie retention periods to ensure they align with their intended purposes and comply with applicable data protection regulations.

Updates to Cookie Practices

We may update our cookie practices from time to time to reflect changes in technology, legal requirements, or our services. We will notify you of any significant changes through our website or other appropriate means.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and how you can manage your preferences.

Legal Basis for Cookie Use

We use cookies based on various legal grounds, including your consent (for non-essential cookies), legitimate interests (for analytics and improvement), and contractual necessity (for essential platform functionality).

For users in the European Union, we comply with the ePrivacy Directive and GDPR requirements regarding cookie consent and user rights.

Contact Us About Cookies

If you have questions about our use of cookies or need assistance managing your cookie preferences, please contact us:

Email: [email protected]
Phone: +44 7395 062 840
Address: 28 Candahar Road, London SW11 2QB, UK